Silhouette America, inc. You Suck (now with less suck)

I try to keep my rants to a minimum but dear God in heaven this has me mad.

My side business is vinyl decal cutting and window clings. We use software and hardware from a variety of vendors but one vendor who I SHALL name here has screwed the pooch with their latest software update. Usually software updates are faster, leaner and more user friendly. Epic Fail.

Not only did Silhouette America, inc.  put out a new version but it is so radically different it took me a whole day to use it. Add to that the new saved files from it are THREE TIMES LARGER than the last version. Really? That’s an upgrade huh? Oh and don’t let me forget that the time it takes to cut the designs is now almost 4 times longer. WTF? The hardware is exactly the same as are the designs.

I depend on my cutting software that drives my cutters to be fast and efficient. Silhouette Studio Designer Edition v 2.9.45 was FAST. It worked. It had quirks, but cut times were fast and efficient. I didn’t have to click through 5 screens to set my cut settings.

Now with version 3.0.293, the UI is completely different, the cut options are nice but the “optimize for speed” is anything but. I can’t be the only one who’s noticed this. They conveniently have no way to discuss this with other users on their site…wonder why. I sent a support request. I seriously doubt they’ll get back. If they care they’ll fix this but I doubt it. They seem to have the same mentality as most software makers- pack in the features and who cares if it works (iTunes anyone?). Continue reading “Silhouette America, inc. You Suck (now with less suck)”